Frequently Asked Questions

Visit referrals.charliehealth.com/referrals to fill out our quick and easy online referral form.

Otherwise, you can call our Admissions Team at 1 (866) 484-8218, or fax your referral to (406) 720-7793.

We’ll need the client’s name, date of birth, and insurance information (if you have it).

Yes! To send a fax referral, please send your client’s name, date of birth, and insurance information (if you have it) to (406) 720-7793.

You can also fill out our quick and easy online referral form!

Charlie Health may be a good fit for:

1. Clients who would benefit from a step-up treatment solution and are currently attending weekly outpatient therapy but still seriously struggling with their mental health.
2. Clients who would benefit from a step-down treatment solution and need ongoing support following discharge from an ER, residential treatment program, or inpatient treatment facility.

If you have a client or patient who you think would benefit from Charlie Health, use our quick & easy referral form to get them started with treatment in as little as 24 hours.

We are in-network with most major insurance plans, including:

• UnitedHealthcare
• Cigna
• Blue Cross Blue Shield
• Aetna
• Anthem
• Humana
• TriCare
• Medicaid (in select states)
• And more

We also accept self-pay. To learn if your client’s insurance is covered, submit a referral here.

To learn more about our insurance coverage for clients, visit our Insurance page.

We accept Medicaid in states where IOP is covered. To start the insurance verification process for your client, including for Medicaid, fill out our quick and easy online referral form!

While we can work with most diagnoses, we want to ensure that clients don’t require in-person medical stabilization for an active eating disorder or a detox program for a primary substance use disorder. We will often work to refer a non-eligible client out to a higher level of care. Upon completing a higher level of treatment, clients often discharge and transition to Charlie Health.

If you think your client is a good fit for Charlie Health, fill out our quick and easy online referral form!

Clients are required to see a one-on-one therapist through Charlie Health, but if they would like to continue to see their own therapist on top of that for an additional weekly session, this is absolutely allowed. However, outside sessions may not fall on the same day as our individual therapy session or any group sessions.

Absolutely! We are committed to providing regular treatment updates to referring providers to ensure continuity of care. Our Outreach Team can keep you updated as your client progresses through our admissions process; once the client is admitted to Charlie Health, our Care Team can provide weekly, biweekly, and/or monthly treatment updates on your client’s progress.

To get your client or patient started with our virtual Intensive Outpatient Program, fill out our quick and easy online referral form!

Yes. For more information, please contact our Partnerships team at [email protected]

We are eager to connect with other providers and potential partners. Our Clinical Outreach Team is committed to connecting communities nationwide with personalized, evidence-based, and compassionate mental healthcare. To get in touch, please visit our Team Page.