Connect with your local Charlie Health representative
Reach out today to get your clients started with life-saving care
Looking for more information about Charlie Health’s locations?
Use the map to find your region’s representatives and learn more about each area.
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Why Charlie Health?
Your clients deserve the highest quality mental health, substance use, and eating disorder treatment, and we’re here to ensure they receive it.
At Charlie Health, we combine evidence-based care with a compassionate, personalized approach. With flexible virtual care and tailored group, individual, and family sessions, we help people manage serious mental health, substance use, and eating disorder concerns.
Immediate access
Clients can get started with treatment in as little as 24 hours
Flexible scheduling
Morning, afternoon, and evening options on Mon-Sat
Exceptional outcomes
Measurement-based care to foster lifelong healing
Real stories of hope & healing
Provider
Alumni
Getting started with a referral
How it works
Submit a referral
Provide basic client information through our secure form or by calling our Admissions Team
Confirm eligibility
Receive confirmation if your client qualifies for our virtual intensive treatment program
Stay connected
Receive ongoing updates on your client’s progress and outcomes
Frequently asked questions
How do I make a referral?
Visit referrals.charliehealth.com/referral-form to fill out our quick and easy online referral form.
Otherwise, you can call our Admissions Team at 1 (866) 508-7084, or fax your referral to (406) 720-7793.
We’ll need the client’s name, date of birth, and insurance information (if you have it).
What type of client is a good fit for Charlie Health?
Charlie Health may be a good fit for:
- Clients who would benefit from a step-up treatment solution and are currently attending weekly outpatient therapy but still seriously struggling with their mental health.
- Clients who would benefit from a step-down treatment solution and need ongoing support following discharge from an ER, residential treatment program, or inpatient treatment facility.
If you have a client or patient who you think would benefit from Charlie Health, use our quick & easy referral form to get them started with treatment in as little as 24 hours.
How soon after I make a referral will I/my client hear back from Charlie Health?
Once you make a referral, our Admissions Team will be in touch within the hour. Many clients are able to begin treatment in as little as 24 hours!
Will Charlie Health coordinate care with outside providers and/or provide treatment updates?
Absolutely! We are committed to providing regular treatment updates to referring providers to ensure continuity of care. Our Outreach Team can keep you updated as your client progresses through our admissions process; once the client is admitted to Charlie Health, our Care Team can provide weekly, biweekly, and/or monthly treatment updates on your client’s progress.
To get your client or patient started with our program, fill out our quick and easy online referral form!
Can my client continue to work with their individual therapist?
Clients are required to see a one-on-one therapist through Charlie Health, but if they would like to continue to see their own therapist on top of that for an additional weekly session, this is absolutely allowed. However, outside sessions may not fall on the same day as our individual therapy session or any group sessions.
Are there any diagnoses Charlie Health does not treat?
While we can work with most diagnoses, we want to ensure that clients don’t require in-person medical stabilization for an active eating disorder or a detox program for a primary substance use disorder. We will often work to refer a non-eligible client out to a higher level of care. Upon completing a higher level of treatment, clients often discharge and transition to Charlie Health.
If you think your client is a good fit for Charlie Health, fill out our quick and easy online referral form!
Does Charlie Health accept fax referrals?
Yes! To send a fax referral, please send your client’s name, date of birth, and insurance information (if you have it) to (406) 720-7793.
If you’d prefer a non-fax option, you can fill out our quick and easy online referral form!
Does Charlie Health take insurance?
We are in-network with most major insurance plans, including:
- UnitedHealthcare
- Cigna
- Blue Cross Blue Shield
- Aetna
- Anthem
- Humana
- TriCare
- Medicaid (in select states)
- And more
We also accept self-pay. To learn if your client’s insurance is covered, submit a referral at referrals.charliehealth.com/referral-form
What mental health services are covered by insurance?
All insurance policies are different. After we obtain the benefits available on your client’s policy, our team of expert utilization case managers will contact their insurance provider and obtain any necessary authorizations for your treatment. Should there be any issues, our team will reach out to your client for more information. To help your client get started with the admissions process, submit a referral at referrals.charliehealth.com/referral-form
Does Charlie Health work with OON insurance?
We accept major OON insurances and will work with your client’s policy to maximize available benefits. To start the insurance verification process for your client, fill out our quick and easy online referral form!
Does Charlie Health accept self-pay?
Yes, we allow clients to self-pay in select states, and financing options are available. To start the admissions process for your clients and to help them learn more about self-pay options, fill out our quick and easy online referral form!
Does Charlie Health accept Medicaid?
We accept Medicaid in states where IOP is covered. To start the insurance verification process for your client, including for Medicaid, fill out our quick and easy online referral form!