How to refer a client

Visit referrals.charliehealth.com/referrals to fill out our quick and easy online referral form.

Otherwise, you can call our Admissions Team at 1 (866) 508-7084, or fax your referral to (406) 720-7793.

We’ll need the client’s name, date of birth, and insurance information (if you have it).

Charlie Health may be a good fit for:

1. Clients who would benefit from a step-up treatment solution and are currently attending weekly outpatient therapy but still seriously struggling with their mental health.
2. Clients who would benefit from a step-down treatment solution and need ongoing support following discharge from an ER, residential treatment program, or inpatient treatment facility.

If you have a client or patient who you think would benefit from Charlie Health, use our quick & easy referral form to get them started with treatment in as little as 24 hours.

Once you make a referral, our Admissions Team will be in touch within the hour. Many clients are able to begin treatment in as little as 24 hours!

Absolutely! We are committed to providing regular treatment updates to referring providers to ensure continuity of care. Our Outreach Team can keep you updated as your client progresses through our admissions process; once the client is admitted to Charlie Health, our Care Team can provide weekly, biweekly, and/or monthly treatment updates on your client’s progress.

To get your client or patient started with our program, fill out our quick and easy online referral form!

Clients are required to see a one-on-one therapist through Charlie Health, but if they would like to continue to see their own therapist on top of that for an additional weekly session, this is absolutely allowed. However, outside sessions may not fall on the same day as our individual therapy session or any group sessions.

While we can work with most diagnoses, we want to ensure that clients don’t require in-person medical stabilization for an active eating disorder or a detox program for a primary substance use disorder. We will often work to refer a non-eligible client out to a higher level of care. Upon completing a higher level of treatment, clients often discharge and transition to Charlie Health.

If you think your client is a good fit for Charlie Health, fill out our quick and easy online referral form!

Yes! To send a fax referral, please send your client’s name, date of birth, and insurance information (if you have it) to (406) 720-7793.

If you’d prefer a non-fax option, you can fill out our quick and easy online referral form!

We are in-network with most major insurance plans, including:

• UnitedHealthcare
• Cigna
• Blue Cross Blue Shield
• Aetna
• Anthem
• Humana
• TriCare
• Medicaid (in select states)
• And more

We also accept self-pay. To learn if your client’s insurance is covered, submit a referral at referrals.charliehealth.com/referrals

All insurance policies are different. After we obtain the benefits available on your client’s policy, our team of expert utilization case managers will contact their insurance provider and obtain any necessary authorizations for your treatment. Should there be any issues, our team will reach out to your client for more information. To help your client get started with the admissions process, submit a referral at referrals.charliehealth.com/referrals

We accept major OON insurances and will work with your client’s policy to maximize available benefits. To start the insurance verification process for your client, fill out our quick and easy online referral form!

Yes, we allow clients to self-pay in select states, and financing options are available. To start the admissions process for your clients and to help them learn more about self-pay options, fill out our quick and easy online referral form!

We accept Medicaid in states where IOP is covered. To start the insurance verification process for your client, including for Medicaid, fill out our quick and easy online referral form!